To fully protect your rights and enjoy satisfactory shopping experience, please read the following details for conditional return & refund service.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service (email@example.com.) to make sure you send the package to the right address.
Custom-order or personalized items do not have a right to 30 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 1-8 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, Please contact our Customer service at firstname.lastname@example.org to get the return address.
All customers will receive the order status updates by email. Cancellation only will be allowed before you receive our shipping notification. Once the item has been shipped out, you are no longer to cancel your order.
Ofuzzi team would always strive to assist you with better service. If you have any questions about your packages situation above, please feel free to contact us through the following methods:
(1) Customer Service: email@example.com
(2) Ofuzzi Official Social Channels
- Facebook @ofuzziofficial
*Note: Please login to your account or check your confirmation letter for more shipping updates.